Refund Policy

1. Subscription Cancellation

You may cancel your VASA Trend AI subscription at any time from your dashboard or through the Stripe billing portal. When you cancel:

• Your access to TradingView indicators continues until the end of your current billing period.
• No further charges will be made after the current period ends.
• Your account remains active and you can resubscribe at any time.

2. Refund Eligibility

We offer refunds under the following conditions:

• Within 48 hours of first payment: If you are not satisfied with the service, you may request a full refund within 48 hours of your initial subscription payment.
• Service unavailability: If we fail to provide TradingView indicator access within 24 hours of payment due to an issue on our end, you are eligible for a full refund.
• Duplicate charges: If you are charged more than once for the same billing period, the duplicate charge will be refunded immediately.

3. Non-Refundable Situations

Refunds are generally not provided for:

• Partial months of service after the 48-hour window has passed.
• Dissatisfaction with trading results (the indicator is a tool, not a guarantee of profits).
• Failure to cancel before the next billing cycle.
• Account suspension due to terms of service violations.

4. How to Request a Refund

To request a refund, email us at support@vasatrendai.com with:

• Your account email address.
• The reason for the refund request.
• The date of the charge.

We aim to process all refund requests within 3-5 business days. Refunds are issued to the original payment method via Stripe.

5. Failed Payments

If a recurring payment fails, we will:

• Notify you via email with a link to update your payment method.
• Retry the payment automatically over the next 1-2 weeks.
• Suspend TradingView indicator access if payment is not recovered.
• Restore access immediately once payment is updated successfully.

6. Contact

For billing questions or refund requests, contact us at support@vasatrendai.com.